Terms of Use

Terms and Conditions

Terms Of Use

These Terms and Conditions apply to all Cubabien Travel Packages.

Published PACKAGE fees are based on hotel and air only, and do not include U.S. domestic airfare. Transportation in Cuba related to the PACKAGE is not included. Land-only rates are guaranteed upon receipt of deposit. Printed rates are subject to change without notice.  Cubabien also provides Cuban tourist visa, and other airport related services for a fixed fee, called FLIGHT PACKAGE.  Flight package prices are subject to change unless accompanied by a confirmed booking. 

The PARTICIPANT has agreed to pay the applicable PACKAGE fee in consideration of Cubabien Travel providing the opportunity for the PARTICIPANT to participate in Cubabien PACKAGE, inclusive of accommodations and other services for the PARTICIPANT as set forth below. A $200 non-refundable deposit is due at the time of registration. The remainder of the fee and Flight Package cost is due 60 calendar days prior to the date that the PARTICIPANT is scheduled to arrive in Miami or Cuba, depending on the tour start location. If payment in full for PACKAGE fee and/or Flight Package is not received on or before the due date, the PARTICIPANT’s PACKAGE may be cancelled.

Cubabien reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the Cubabien PACKAGE in which a PARTICIPANT is scheduled to participate. In the unlikely event of such a cancellation by Cubabien, or if a PARTICIPANT has been rejected, the total amount paid to Cubabien (less airfare) will be refunded, unless the cancellation is due to non-payment of the PACKAGE fee and/or Flight Package by the PACKAGE fee’s due date or is due to governmental action beyond Cubabien controls, in which case the amount refunded will be reduced to the extent Cubabien has incurred expenses in organizing the PACKAGE. Other than such a refund, Cubabien will not be responsible to a PARTICIPANT for any other refund, costs, interest, liability or damages of any kind.

If PARTICIPANT cancels for any reason, he or she must notify Cubabien in writing. The cancellation will be effective upon Cubabien receipt of the written notification at its office in Miami, Florida. Cubabien incurs substantial administrative and planning costs prior to the departure of PARTICIPANT. Therefore, regrettably, if PARTICIPANT cancels his or her participation in the PACKAGE, funds paid by PARTICIPANT to Cubabien can be refunded only as set forth below.

The $200 deposit is non-refundable. PARTICIPANT may apply this deposit to another Cubabien PACKAGE to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability.

If the cancellation is effective

61 days or more prior to the scheduled start date, the Fee and Flight Package costs paid, not including the deposit and any applicable airline cancellation penalties, will be refunded;
60 to 45 days prior to the scheduled start date, 50% of the Fee and Flight Package costs will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
44 to 31 days prior to the scheduled start date, 75% of the Fee and Flight Package costs will be retained, and the balance, not including the deposit and any applicable airline cancelation penalties, will be refunded;
30 or fewer days prior to the scheduled start date, none of the Fee or Flight Package costs will be refunded.

If PARTICIPANT cancels his/her program and chooses a refund, PARTICIPANT will forfeit the future use of his/her deposit. 

No refunds will be made for unused portions of the PROGRAM for any reason. Flight package costs are non-transferable. 

PARTICIPANT is responsible for transportation costs to the start location in Miami or other designated gateway city. The PARTICIPANT is also solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the PARTICIPANT’s PROGRAM, whether the PARTICIPANT cancels the PROGRAM or it is cancelled or altered by Cubabien.  

It is very important that a PARTICIPANT understands the cancellation policy. If it is not clear, the PARTICIPANT should ask for clarification. Cubabien cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Medical Evacuation insurance and $1,000 of Trip Cancellation insurance is automatically included in the PROGRAM fee.  Cubabien STRONGLY URGES THE PARTICIPANT TO UPGRADE AND/OR PURCHASE ADDITIONAL TRIP CANCELLATION INSURANCE.

Cancelation policies for flight only 
You always can cancel your reservation with Cubabien Travel; this will have a cost of $100 fee that will not be return. 

Changes to type of PROGRAM or start date by participant are considered a cancellation and are subject to the Cancellation and Refund policy found herein. Participant changes may be subject to additional airline or hotel fees should the original rates no longer be available for your revised travel dates. Revisions to air tickets are subject to the airline fare rules, change fees, and cancellation policies. Air prices may vary depending on the day of travel, gateway city, routing, and airline class of service booked, which is determined by seat availability.

Direct flights to Cuba from the U.S. are operated by an OFAC-authorized Carrier Service Provider (Charter Company) and are arranged by an OFAC- authorized Travel Service Provider (TSP).  Charter flight times are authorized on a monthly basis by the U.S. Department of Transportation, the Cuban Government, and the Office of Foreign Assets Control.  Cubabien receives authorized flight times 15-45 days before departure.  Cubabien strongly encourages PARTICIPANTS to wait until flight times are communicated to make domestic flight arrangements. Cubabien is not responsible for any missed, delayed or cancelled flights.

The PARTICIPANT is required to have a passport valid for six months after the return from their Cubabien packages.  PARTICIPANTS holding a passport from a foreign country; green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. Cubabien cannot be held liable for a PARTICIPANT who is refused service by the Carrier Service Provider or entry into Cuba because of a restricted U.S. visa or Passport or denial of a visa by the Cuban government.  In the event the PARTICIPANT is refused entry to Cuba because of Visa or Passport issues or denial of a visa by the Cuban government, applicable cancellation penalties may apply.

PARTICIPANT is responsible for having on his or her person proper documentation to enter Cuba as well as to re-enter the United States, and proper documentation to travel via a third country (if applicable) to Cuba. For certain categories of travel, a TSP can assist PARTICIPANT in applying for a Cuban visa from the Cuban government and delivering it before departure. The Cuban Government retains the right to grant or deny visas.

PARTICIPANT acknowledges that the Cuban Government imposes different requirements for Cuban-born persons traveling to Cuba than others, and that such a person obtaining a Cuban visa, if needed, can take a minimum of 8 to 12 weeks.  Cubabien suggests that all Cuban-born persons wishing to participate in the Program contact Cubabien or an authorized Charter Company directly for more information.  Cubabien is not responsible for any information it provides to participants in this regard, or for any delay or denial in the issuance of a Cuban visa, if required. 

We endeavor to operate the PROGRAMS as outlined herein. However, circumstances beyond our control may require an adjustment to the PROGRAMS or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications. If a PARTICIPANT cancels his or her participation in the PROGRAMS because of a PROGRAMS change, normal cancellation penalties will apply.

*We must reserve the right to substitute hotels if necessary. 

PARTICIPANT must report any disability requiring special attention at the time a reservation is requested. CUBABIEN will make reasonable attempts to accommodate the special needs of such PARTICIPANT, but does not guarantee this, and is not responsible for any denial of services by airline charter companies, Cuban carriers, hotels, and other independent suppliers. CUBABIEN regrets that it cannot provide individual assistance to a PARTICIPANT for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. PARTICIPANTS who need such assistance must be accompanied by a qualified companion who is also a PARTICIPANT in the PROGRAM.  

Due to the educational and cultural nature of our people-to-people exchanges, participants on Cubabien programs should be at least 18 years-old. Exceptions may be made on a case-by-case basis.